Fifa 10

hi guys
i have an account at fifa and created my game face but when i log in to fifa 10 to download it this message apperes
(you don't have a game face)
can someone help me or give me the way to send my complaint on this to EA|||I suggest you head on over to the Game Face forums and at least read the FAQ:
http://forum.ea.com/eaforum/forums/show/3720.page - Game Face Forums
http://forum.ea.com/eaforum/posts/list/297583.page - FAQ